# Privacy Policy — ThingsLoved.com
**Effective date:** September 19, 2026
**Contact:** [email protected]
Things Loved helps people preserve stories connected to keepsakes and photographs. Customers can create story pages containing text, images, and audio, and link those pages to physical items through QR Story Labels. This policy explains how we handle personal information when you visit ThingsLoved.com, create or view a story, buy a product, or contact us.
## Information we collect
- **Account and contact details:** name, email address, login credentials, and information you provide when contacting us.
- **Story content:** text, photographs, documents, audio recordings, captions, and information about people or objects that you choose to upload. This may include personal information about you or other people.
- **Order and transaction details:** items purchased, billing and shipping details, payment status, and customer service records. [Confirm whether payment card information is handled only by a payment processor; if so, add: "Our payment processor handles payment card details; we receive transaction information rather than full card numbers."]
- **Device and usage details:** information such as IP address, browser and device details, pages viewed, QR code visits, and security logs that our website or hosting provider may collect to operate and protect the service
- **Information from others:** a story creator may include your image, voice, name, or other details in a story, and someone may provide your information when ordering a gift.
## How we use information
We use customer information only to provide and support the products and services customers request. This includes operating accounts and story pages; producing and delivering QR labels and photo products; processing one-time payments; making story pages available to people who access their links; answering customer requests; maintaining and securing the service; sending order and service notices; and meeting legal obligations. We do not use customer information for advertising.
## Who can see a story
**A QR Story Label is a sharing link.** Anyone who has or scans a label, receives the story URL, or otherwise obtains the URL may be able to view the linked page without an account. A recipient may copy the link, save content, or share it further. Do not include information in a story that you or the people featured would not want accessible this way. [If the site offers private/password-protected pages or search indexing controls, describe those settings accurately here.] Deleting or restricting a page may not remove copies already saved by others or cached by independent services.
## When we share information
We do not sell customer information or share it with advertising partners. We share information only as needed to provide the requested product or service, such as with vendors that host the site, store story files, process payments, print and ship products, or deliver service messages. We may also disclose information when required by law or reasonably necessary to protect the service, customers, or others. Story content is available to viewers as described above. If the business is transferred, customer information may transfer with it subject to this policy and applicable law.
## Cookies and similar technologies
We may use cookies or similar technologies needed for account login, shopping cart functions, security, and site performance. We do not use advertising cookies. [Verify whether any analytics tools or other nonessential cookies operate on the live site and describe them and any required consent control.] You can usually manage cookies in your browser; disabling essential cookies may affect the site.
## Retention and deletion
This website is owned and operated by a technology enterprise with a continuous operating history since 2000. To ensure the permanent accessibility of your Story Label links, static copies of your story pages are preserved on secure, globally distributed networks. This architecture guarantees that your content remains active and accessible indefinitely, independent of any future changes to this website or platform.
## Your choices and rights
You may request access to, correction of, or deletion of personal information by contacting [email protected]. We may need to verify your identity and may decline or limit a request where law permits or where another person's rights are involved. If someone else posted information about you, send us the story URL and a description of your concern.
Residents of certain places may have additional privacy rights, including rights to know, access, correct, delete, or obtain a copy of information. [If the business is subject to California or other state privacy laws, add the required jurisdiction-specific disclosures, request methods, and appeal process.] We will not discriminate against you for exercising applicable privacy rights.
## Security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No online service can guarantee absolute security. Protect your account credentials and contact us promptly if you suspect unauthorized access.
## Children
The service is not intended for children under 18 to create accounts or submit personal information. If we learn that we collected personal information directly from a child under 18 without required parental consent, we will take appropriate steps to delete it. Adults who include information about children in stories should have appropriate authority and consider the visibility of the story before publishing.
## International visitors
The site may be accessed from outside the operator's country; personal information may be processed where our providers operate, subject to applicable safeguards.
## Changes to this policy
We may update this policy as our practices change. We will post the revised version with a new effective date and provide additional notice when required by law. Material changes will apply prospectively where required.
## Contact us: [email protected]